Phone
Our 0800 line launches with the first installs in late 2026. Until then, email is the fastest way to reach us, and every reply comes from someone on the founding team.
Power out or a fault?
If your power is off or you can see a fault, don't wait on hold. See Power outages & faults for what to do and who to call, including the line to use if a power line is down or there's immediate danger.
- kiaora@tiramaenergy.co.nz, general questions and joining
- billing@tiramaenergy.co.nz, your account and billing (how to read your bill)
- support@tiramaenergy.co.nz, help with your supply
- complaints@tiramaenergy.co.nz, complaints and disputes
- solar@tiramaenergy.co.nz, solar and the buyback
- medical@tiramaenergy.co.nz, medically dependent registration
- landlords@tiramaenergy.co.nz, landlords and property managers
- privacy@tiramaenergy.co.nz, privacy and your information
Post & registered office
Tīrama Energy Limited · New Zealand Companies Office number 9424181.
Registered office: Shed 22, Level 1, Prince's Wharf, 147 Quay Street, Auckland 1010, New Zealand.
Complaints & disputes
If something's gone wrong, tell us first: email complaints@tiramaenergy.co.nz. We acknowledge every complaint within 2 working days, come back to you within 7 working days with what we’re doing about it, and aim to resolve it within 20 working days. Our full complaints process is in the consumer disclosure.
If we can't resolve it together, you can take it, at no cost to you, to Utilities Disputes, the independent dispute-resolution scheme for New Zealand energy consumers: utilitiesdisputes.co.nz, 0800 22 33 40 or info@udl.co.nz.
Extra support
If you or someone in your home relies on mains power for medical reasons, or you're facing financial hardship, please tell us, there's dedicated support and protections set out in our Consumer Care Policy.